Privacy Policy

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Mobi Wear Pty Ltd via the website located at www.diafeetez.com.au

What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

Full name, billing address, mailing address, email address, phone number and payment details.

Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

1. for the primary purpose for which it was obtained;
2. for a secondary purpose that is directly related to the primary purpose; and
3. with your consent or where required or authorised by law.

How we collect your Personal Information

We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

Purpose of collection

We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

Security, Access and correction

We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.

The Australian Privacy Principles:

permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Monique Bakija or Isabella Ooi and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: contact@diafeetez.com.au

And why are they important?

Diabetic socks are not just softer or more comfortable versions of regular socks. For people living with diabetes, foot protection is critical. Conditions such as peripheral neuropathy can reduce sensation, meaning friction, rubbing or pressure may go unnoticed. Circulatory changes and delayed wound healing further increase risk, allowing small problems to escalate quickly.

Properly designed diabetic socks are created to reduce unnecessary pressure and constriction, minimise friction and seam irritation, support healthy circulation, and help manage moisture levels to reduce skin breakdown. For many Australians living with diabetes, wearing purpose-built diabetic socks is a practical preventative measure that supports daily foot health.

What Makes Diafeetez Diabetic Socks Different?

Traditional socks often have tight top bands that can leave deep indentation marks and contribute to circulation restriction. Diafeetez diabetic socks are designed to stay in place without excessive constriction, helping to reduce pressure around the lower leg while maintaining comfort throughout the day.

Seams are another overlooked risk factor. Raised or bulky seams can create friction points that are particularly dangerous for individuals with neuropathy. Our seam-minimised construction reduces irritation in high-risk areas and lowers the likelihood of rubbing-related skin damage.

We also incorporate targeted cushioning in key pressure zones such as the heel and forefoot. This strategic padding helps absorb pressure without creating unnecessary bulk that could increase shoe tightness. In addition, our breathable, moisture-management fabrics are chosen to promote airflow and reduce prolonged dampness, a known contributor to skin maceration and infection risk.

Importantly, protective does not mean clinical-looking. Diafeetez diabetic socks are designed for everyday wear across work, home and social settings, offering medical-grade consideration without compromising on appearance.

Designed by Podiatrists. Built from Clinical Experience.

What sets Diafeetez apart from many “diabetic-friendly” socks on the market is that our designs are grounded in clinical practice. As podiatrists working with high-risk feet, we regularly manage diabetic neuropathy, peripheral vascular disease, ulcer prevention, and pressure redistribution strategies. Our understanding of where complications occur and why, directly informs every design decision we make.

We do not design from theory or trend. Every feature in a Diafeetez sock exists for a clinical reason, with the goal of reducing avoidable risk.

Diafeetez Founders

Diafeetez is the brain child of two Sydney Podiatrists. We saw many patients unable to find a product that fit them well or was comfortable, and we struggled to find a product that we deemed good enough to recommend.

Complains of tightness at the calf and foot, discomfort from seams, and calf tubing sliding down the leg and not staying up all day were often heard. Patients were very resourceful with their modifications, by cutting holes at the site of their Bunions, ends of their toes, or cutting the elastic loose at the top of the sock. Why do manufactures put the comfort of their products in the hands of their consumers?

This lead us to develop our Diabetic sock brand - Diafeetez. Don't be fooled by the fancy inclusions, our products can be worn by anyone who is interested in having a fantastically fitted, comfortable sock.

To support our brand today means your supporting a more inclusive tomorrow for all of our funky and fabulous feet